STANDARD TERMS AND CONDITIONS for OMNI Import/Export Agency CC t/a Omnisolar

Normal terms of payment unless otherwise agreed to in writing remains C.W.O.

Accounts are strictly as per period agreed to in writing from date of invoice.

Account payments must reach our bank account on or before due date.

Interest will be charged on overdue accounts at 2.5% per month.

All goods remain the property of Omnisolar until paid in full.

No goods will be released until paid in full, we reserve the right to verify that fund have cleared in our account before releasing any goods.

Complaints or other grievances do not justify the withholding of payment.

Omnisolar shall have the right to suspend deliveries if any amount due by the client is unpaid.

Goods that remain unclaimed after a three month period may be sold to recuperate costs.

Omnisolar reserves the right to withdraw any credit facilities at any time without prior notice and at Omnisolar's sole discretion.

Cheques are accepted but is subject to a ten days clearance period before goods can be released.

All orders must be in writing with as much detail as possible. The client should provide Omnisolar with an order number followed by an official Purchase Order, Omnisolar will not be responsible for any misunderstandings or errors that arise from the client's failure to make orders in writing.

If an error is discovered in the price of the goods that the client have ordered, Omnisolar will inform the client as soon as possible. In the event that an item is ordered and the price published on the website, pricelist or any other media is incorrect, for any reason, Omnisolar will let the client know the correct price and offer to fulfil the order at the correct price. Omnisolar will be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Omnisolar shall give the client the option of confirming the order at the correct price or to cancel the order. If the client cancels the order and have already paid for the goods then Omnisolar will refund the full amount.

If the goods we deliver are not what the client ordered or are damaged or defective then Omnisolar will have no liability to the client unless the client notifies Omnisolar in writing within 1 working day.

Stocks of all goods on offer are limited, should items still be offered after stocks are sold out then Omnisolar will only be liable to refund monies where it is unable to fulfil orders at advertised prices.

Cancelled orders will, at Omnisolar's sole discretion, be refunded after deduction of a 5% administration fee. Orders cannot be cancelled after the goods have been shipped or collected.

Goods correctly supplied can be returned for credit at Omnisolar’s sole discretion, but it will be subject to a 15% handling fee if the goods are unused, undamaged and in its original packing and condition.

 All cancelled orders must be confirmed, at Omnisolar's sole discretion, prior to returning the goods for credit.

Omnisolar shall not be under any obligation to maintain lower prices if such prices were increased and clients could not, for any reason whatsoever, conclude an agreement of sale while such prices remained low. If Omnisolar supplies the wrong product or if the product is in any way faulty or damaged, Omnisolar will exchange it for the correct one. However, if the product is no longer being offered at the special price, it will not be replaced and Omnisolar will refund the purchase price.

Omnisolar may not always have the specific product(s) ordered in stock. Omnisolar will accept orders for out of stock products or services to ensure that the client will be the first to receive the item once it becomes available. If the products and services ordered by the client are not available, or only a portion is available, the client may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be made available to the client.

Should an order be placed for an item which Omnisolar does not have in stock, we will first contact the client and only then order the stock from our suppliers. Should our suppliers not be able to confirm a delivery date within three weeks from time of the order, we will contact the client and act on the client’s instructions.

Omnisolar will take all reasonable precautions to secure payment for goods sold. Omnisolar cannot be held responsible for security breaches occurring on the client's part or devices in any way.

The private information required for executing the orders placed, the client's personal information and details, delivery address and telephone numbers will be kept in the strictest confidence by Omnisolar and only the necessary information, the delivery address and contact phone number may be made known to third parties delivering the product.

Telephonic and verbal quotations or estimates are not valid and should be written and approved by the authorised personnel of Omnisolar. Estimates and Quotations are made without any commitment and prices are subject to change without prior notice.

Omnisolar reserves the right to alter prices, terms and conditions of sale, change the design of products and withdraw the supply or manufacture of any article, without prior notice.

Insurance of goods in transport is the responsibility of the client. Insurance can be arranged for goods in transport. The insurance amount will then be added to the quoted amount and billed accordingly.

Omnisolar shall have no liability to the client for any failure to deliver goods the client have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, disputes, breakdown of systems or networks, flood, fire, explosion, accident or act of God.

Omnisolar defaults to standard packaging for goods leaving the supply premises with a transport company, any other packaging exceeding the standard, will have additional costs.


All installations should be in accordance with the SABS code of practice.

Omnisolar shall have no responsibility or liability whatsoever for damage or injury to persons or property or for any other loss or injury resulting from any cause whatsoever arising out of or related to the product, without limitation. Under no circumstances will Omnisolar be liable for incidental, consequential, or special damages howsoever caused.

Omnisolar cannot be held liable for installation related damages or non-performance. Please refer to the installer's warrantee of workmanship that is separate from Omnisolar's terms and conditions of sale. Omnisolar will advise clients of known installers that might assist on the installation of goods sold, but Omnisolar are not in any way affiliated with or can be said to have recommended these installers. The responsibility lies with the client to ensure that the installer is capable and has the necessary qualifications to do the work required.

When clients visit Omnisolar, visit our website(s) or send e-mails to us, the client is communicating with us electronically. The client consents to receive communications from us electronically. Omnisolar will communicate with the client via e-mail or other acceptable methods . The client acknowledges that all agreements, notices, disclosures, and other communications that we provide to the client electronically shall satisfy any legal requirement between us. 

Omnisolar may provide links to other Internet sites.  Omnisolar is not responsible for the availability or content of these external sites, nor does Omnisolar endorse, warrant, or guarantee the products, services, or information described or offered at these other Internet sites.

Faulty products are to be returned to Omnisolar (address below) in order to assess the item before continuing with the warranty process. Should a faulty product be replaced by the manufacturer or supplier, the client shall then be provided with the replacement, alternatively, all warranty repair work shall be carried out by the respective manufacturers, suppliers and/or their authorized repair centres. Goods are not guaranteed against faults resulting from normal wear and tear. If the product is in any way faulty as a result of the client's negligence or use, a quote will be given to the client to repair the product. Should the client accept the repair charge then this cost together with transport charges must be paid before good will be released. If the goods have been damaged by the client, to the extent that they are not repairable, they can be returned to the client, at the client's expense. 

When the client purchases from Omnisolar , legal obligations arise, and their rights are limited by our terms & conditions. Clients must not make any purchase unless they understand and agree to all Omnisolar's terms and conditions. Once payment is made for the purchase, it is deemed that the user has read and understood the terms and conditions for such a purchase. If users have any queries please contact Omnisolar, before making any purchase.

All information and data are provided "as-is"; and is for informational purposes only. Omnisolar does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed.

The client’s use our website at their own risk. We make no warranty that the website will meet the client’s requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. Nobody is allowed to alter, change or delete any data or pages on our website(s), or to link our website(s) to any other website without written consent from Omnisolar.

The client may choose to provide us with personal information, as in an email message, containing the client’s comments or questions. We use this information to improve our service to the client or to respond to the client’s request. There are times when the client’s message is forwarded, as email, to other Omnisolar employees who may be better able to help the client. Except for official legal investigations, we do not share our email with any other outside organizations.

If the client receives email from us, the document received may include proprietary and confidential information of Omnisolar and may only be read by those person or persons to whom it is addressed. If you received an E-mail message in error, please notify us immediately. Email documents may not be reproduced, copied, distributed, published, modified, or furnished to third parties, without the prior written consent of Omnisolar. Please note that the recipient must scan e-mails and any attached files for viruses and the like. Omnisolar accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from the access of any files which are attached to email messages.


34 Albertstraat / 34 Albert Street

Posbus 4818 / PO Box 4818

George-Oos / George East


Tel: 044 884 1514

Fax: 086 670 9999